Terms of Service

1. Acceptance of Terms

By accessing and using the website theoracledivine.com ("the Website"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website. These Terms constitute a legally binding agreement between you and The Oracle Divine ("we", "our", "us").

2. Products and Services

The Oracle Divine offers spiritual and devotional products including but not limited to Rudraksha beads, Vedic gemstones, puja kits, brass deity idols, and related accessories. All product descriptions, images, specifications, and pricing are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your monitor's display of any colour will be accurate.

3. Pricing and Payment

All prices listed on the Website are in Indian Rupees (INR) unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment must be made at the time of placing an order through our accepted payment methods including credit/debit cards, UPI, net banking, and other digital payment options.

4. Orders and Acceptance

Your placement of an order does not necessarily ensure that we will accept your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Errors in your order details
• Suspected fraudulent or unauthorised transactions

We will notify you if your order is cancelled and issue a full refund for any charges made.

5. Shipping and Delivery

We aim to process and ship orders within the estimated delivery timelines mentioned on the Website. However, delivery dates are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs processes, or circumstances beyond our control.

Risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the shipping carrier.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with a product, you may return it within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging. Certain products such as gemstones that have been customised or energised may not be eligible for return.

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Shipping charges are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this Website, including text, graphics, logos, images, product descriptions, and software, is the property of The Oracle Divine or its content suppliers and is protected by Indian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

8. User Accounts

When you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

9. Prohibited Conduct

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorised access to any portion of the Website
• Interfere with or disrupt the Website or servers
• Use automated systems to access the Website without our permission
• Reproduce, duplicate, or resell any content from the Website
• Use our products for any purpose that violates applicable laws

10. Limitation of Liability

To the maximum extent permitted by applicable law, The Oracle Divine shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or purchase of our products. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Oracle Divine, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses arising out of your use of the Website or violation of these Terms.

12. Dispute Resolution

Any disputes arising out of or relating to these Terms or the use of the Website shall be governed by the laws of India. The courts of Varanasi, Uttar Pradesh shall have exclusive jurisdiction over any dispute arising under these Terms.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Website: theoracledivine.com
• Email: info@theoracledivine.com
• Phone: +91-8700970867
• Address: 108 Divine Heritage Lane, Vedic Marg, Varanasi, UP 221001, India